Managing emails inside Zoho CRM just got easier. With AI capabilities like Zia summaries, sentiment analysis, and smart prompts, your team can save time, respond faster, and communicate more effectively with leads and customers.
Long customer emails can be overwhelming. Instead of reading through pages of text, Zoho CRM lets you click View Summary and instantly get the key points—powered by Zia AI. This feature helps sales and support teams quickly understand customer intent and respond without delays.
Beyond reading emails, AI can also analyze sentiment. If a customer sounds frustrated or unhappy, Zoho CRM flags it and generates reports for management. Daily reports can even highlight unhappy customers so managers can follow up immediately. It’s a simple way to keep customer satisfaction high and ensure nothing slips through the cracks.
When it’s time to write back, Zoho CRM makes it easier. With Smart Prompt, you can type a quick idea—even with spelling mistakes—and let AI generate a polished, professional email. Both Zia and ChatGPT are supported, so you can choose which AI engine works best for you.
The built-in Writing Assistant checks your spelling, grammar, and readability. It even suggests improvements (like changing “don’t” to “do not”) so your messages always sound professional. No more embarrassing typos or rushed replies.
Go to Setup → Zia → Smart Prompt
Choose Zia (out-of-the-box, no setup required) or ChatGPT (requires an API key from OpenAI)
Activate your choice, and you’re ready to use AI for summarizing, writing, and improving emails directly inside Zoho CRM.