Native RingCentral recordings expire after 90 days, making long-term access impossible
ABR RingCentral
Call Recordings
Extension
For ZOHO CRM
Securely Store and Access RingCentral Call Recordings With Unlimited Retention
The ABR RingCentral Call Recordings Extension for Zoho CRM seamlessly solves a major limitation of the native RingCentral integration — the strict 90-day retention policy on call recordings.
This extension automatically downloads RingCentral call recordings, stores them securely in Zoho WorkDrive, and provides internal and password-protected external access links. With this solution, businesses can retain and manage call recordings indefinitely, ensuring secure collaboration and compliance with storage requirements.
Streamline Your Call Recording Management
While you can install this extension yourself, our solution experts will install and configure everything for you free of charge—including workflows, webhooks, and proprietary triggers—ensuring perfect setup from Day 1.
This extension eliminates the manual effort previously required to manage and preserve RingCentral call recordings. Recordings are downloaded automatically, stored in Zoho WorkDrive, and linked back to the correct leads and contacts inside Zoho CRM.
Pain Points
Industries such as medical, insurance, wealth management, and compliance teams require recordings kept for long periods
Manual downloading and storing recordings is time-consuming and error-prone
Businesses often need to share recordings with external parties securely
CRM users need direct access to recordings without navigating multiple systems
Extension Benefits
Automated Call Recording Management: Call recordings are downloaded automatically and stored in Zoho WorkDrive as they are logged. Each recording is linked directly to the correct lead or contact in Zoho CRM, eliminating all manual steps.
Zoho WorkDrive Integration: Recordings are uploaded into dedicated WorkDrive folders per lead or contact, keeping everything organized and accessible.
Dual Access Links: Internal users get a direct link to the recording.
External recipients get a password-protected link, making secure sharing effortless.
Unlimited Retention: Recordings no longer expire in 90 days. WorkDrive provides scalable storage so your business can keep recordings indefinitely.
Enhanced Compliance and Security: Secure storage and password-protected access help meet industry compliance standards.
Improved Efficiency: Automated fetching, storing, and linking save time and reduce human error.
Seamless Collaboration: Internal teams and external partners can access recordings quickly whenever needed.
Scalable Storage Solution: Use WorkDrive’s terabytes of storage to accommodate growing recording volumes.
Who's Behind The Extension?
Our team at ABR developed this extension to solve two critical problems:
Syncing CRM contacts and leads with RingCentral, so incoming callers are recognized instantly.
Ensuring call recordings are saved, organized, and accessible long-term without RingCentral’s storage limits.
We offer free installation, configuration, and support, with dedicated manpower focused solely on extensions.
Free Premium Support
You can request help, a demo, installation, configuration, or troubleshooting — all free of charge.
We also provide:
- Urgent support diagnostics
- Support packages
- Access to multiple ABR extensions
Our goal is to simplify your operations and provide long-term value with our growing extension ecosystem.
How to Set Up the ABR RingCentral Call Recordings Extension for Zoho CRM
Note: RingCentral telephony must already be integrated with Zoho One.
1. Open the Extension Settings
- Go to Setup → Marketplace → All → Installed
- Click on ABR RingCentral Recordings Extension for Zoho CRM → Configure
2. Verify Environment
- On the variables, ensure the Environment value is set to “live.”
3. Open Extension Settings
Click the settings button at the top right.
4. Configure Required Fields
Enable the following:
- Sync Contacts to RingCentral
- Sync Recordings to RingCentral
- Enter the correct country code (e.g., +1 for US)
- Select the correct data center (e.g., https://crm.zoho.com)
- Click Save Settings
5. Connect with RingCentral
- Click Connect with RingCentral
- Log in using your organization’s RingCentral superadmin account
- Click Authorize
6. Save and Connect with Zoho CRM
- Back on the settings page, click Save Settings
- Click Connect with Zoho CRM
- Select your production account → Submit
- Click Accept
- Back on the settings page again → Save Settings
7. New Module Added
You will now see a custom module called RC Call Logs.
8. Automatic Recording Sync
- All calls (inbound/outbound) recorded by RingCentral will automatically:
- Log into Zoho CRM
- Attach to the correct lead/contact (as long as your telephony is integrated properly)
- Upload to WorkDrive
- Generate internal & external links
9. Contacts Sync
- Newly created contacts sync automatically when the toggle is enabled
- To sync existing contacts:
- Go to Contacts list view
- Select records
- Click Sync Contact with RingCentral
FAQs
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What problem does this extension solve?
It removes the 90-day call recording limit in RingCentral by saving recordings permanently in Zoho WorkDrive.
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Can contacts be synced to RingCentral automatically?
Yes. Once enabled, newly created CRM contacts are synced automatically.
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How do recordings appear inside Zoho CRM?
Each call log includes both an internal and a password-protected external WorkDrive link.
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Do you offer help installing the extension?
Yes — installation, configuration, and support are free.
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Is this secure for external sharing?
Yes. External links are password-protected for controlled access.