We are thrilled to announce the launch of a highly anticipated feature that many of you have eagerly awaited - the MMS capability within the ABR RingCentral MMS Extension for Zoho CRM.

This new feature is designed to significantly enhance your communication experience by enabling you to send and receive multimedia messages directly from your CRM interface. Here's what's new:

Multimedia Messaging Support: Seamlessly integrate images into your customer communications.
Enhanced Engagement: Elevate your marketing campaigns and customer interactions with rich media.
Simplified Access: Directly use the MMS feature from the ABR Communication System widget within your Leads, Contacts, Accounts, and Deals modules.

Free Upgrade for Our Esteemed Customers: As a token of our appreciation for your continuous support, we are offering this upgrade absolutely free of charge. Yes, you read it right – there is no additional cost to access this new feature!

Empower Your Marketing with Automated Text Message Campaigns:

Unlock the power of automated text message campaigns with ease, even without coding expertise. Our extension simplifies the process of creating drip campaigns within Zoho CRM, enabling you to trigger messages based on lead creation or deal closure. With a single designated text message number and an intelligent notification system, stay informed of important interactions and maintain seamless communication. Plus, efficiently reach your audience with mass text messaging capabilities, leveraging filters and views to target accounts effectively across Leads, Contacts, and Deals modules.

Effortless Collaboration and Enhanced Productivity with Integrated Notifications:

Experience the convenience of managing your text messaging tasks directly within your CRM environment, saving time and streamlining your workflow. Our extension not only simplifies communication but also enhances collaboration by seamlessly integrating with Zoho Cliq for real-time notifications. Stay informed and responsive, whether you're engaging with leads, following up on deals, or coordinating with team members. With our extension, harness the full potential of text messaging to nurture leads, close deals, and drive business growth, all from within your familiar Zoho CRM interface.

Streamline Communication with Our Zoho CRM Text Messaging Extension:

Enhance your Zoho CRM experience with our intuitive extension, designed to streamline your communication efforts. Seamlessly send and receive text messages directly within Zoho CRM's Leads, Contacts, Accounts, and Deals modules, utilizing a user-friendly chat interface. Whether crafting personalized messages or utilizing pre-made templates, our extension empowers you to engage with clients effortlessly, fostering stronger connections and driving productivity.

How to Enable the MMS Feature:

To enable the MMS feature of the ABR RingCentral MMS Extension for Zoho CRM, follow these steps carefully:

1. Check for the Latest Version of the Extension:

Navigate to the "Setup" area in your Zoho CRM.
Under the "Marketplace" section, select "All".
Click on the "Updates" tab (the third tab) to see if there are any updates available for your extensions.
If an update for the ABR RingCentral MMS Extension is available, proceed to update it accordingly.

2. Accessing Extension Settings:

While still in the "Marketplace" area, switch to the "Installed" tab (the second tab).
Look for the "ABR RingCentral MMS Extension for Zoho CRM" from the list of installed extensions.
Click on "Settings" next to the ABR RingCentral MMS Extension to access its settings page.

3. Connecting the Extension with Zoho CRM:

On the extension settings page, find and click the button labeled "Connect with Zoho CRM".
This action will open a new screen in a new browser tab (ensure that your browser allows pop-ups from Zoho CRM).
Follow the on-screen prompts and click on "Accept" to grant necessary permissions.

4. Saving the Settings:

After accepting the permissions and connecting the extension, return to the original browser tab (the extension settings page).
It's crucial to click on "Save Settings" to ensure all changes and connections are properly stored.

5. Using the MMS Feature:

Once the settings are saved, the MMS feature will be activated for your account.
You will notice an attachment/MMS icon available on the ABR Communication System widget within your Leads, Contacts, Accounts, and Deals modules in Zoho CRM.

By following these steps, you should be able to successfully enable and start using the MMS feature of the ABR RingCentral MMS Extension for your Zoho CRM, enhancing your ability to communicate with leads and customers through multimedia messaging.

Here's a recap of our RingCentral extension features:

This extension will allow you to send and receive text messages from Zoho CRM using your RingCentral phone number.
This extension will also help you set up various SMS drip campaigns effortlessly. To make sure you don't miss any notifications, we added a Cliq bot for you, which will notify you for every incoming SMS with a link to that particular record.

What are the key features?

Easily send and receive text messages in Zoho CRM from the Leads, Contacts, and Deals modules using a chat interface. Send text messages by typing custom content or using a template.
Easy-to-use interface for non-developers to create text message drip campaigns in Zoho CRM through the Leads, Contacts, and Deals modules. For example, send messages when a lead is created or a deal is closed.
The extension uses a single text message number. A smart notification system will send a Zoho Cliq notification to the user that sent the last text message or to the record owner.
The ability to send mass text messages in Zoho CRM to accounts through Leads, Contacts, and Deals using filters or views.